Service - Shandong Jinmai New Material Group Co., Ltd

Service Purpose

At Jinmai, our purpose is to provide innovative and high-quality chemical solutions that meet the specific needs of various industries. Our goal is to empower businesses with reliable, effective, and environmentally conscious chemical solutions that drive success and growth.

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Gain a deeper understanding of customer needs

Pre-service

Product consultation and answer

Provide customers with detailed product information, including product specifications, document qualifications, industrial applications, etc.

Technical support

Our technical team is available to provide expert advice and answer any questions you may have about our products and their applications.

Sample Provision

We provide product samples to allow you to test our solutions in your specific environment. This helps you evaluate the performance and suitability of our products before making a purchase.

Quotation and Proposal

We offer detailed quotations and proposals based on your specific requirements. Our transparent pricing ensures you understand the cost and value of our solutions.

Efficient communication process

Sales Services

Order processing and follow-up

ensure that customer orders are processed accurately, follow up on order status in a timely manner, and ensure on-time delivery.

Customized services

Provide customized product specifications, packaging, etc. according to customer needs to meet the needs of different application scenarios.

Logistics coordination

Optimize logistics solutions to ensure that products are delivered to customers safely and quickly.

Financial support

Provide flexible payment methods and preferential policies to reduce customers' financial pressure.

Perfect after-sales service syste

After-sales service

Question answering and technical support

Professional R&D and technical personnel provide timely answers to customers' questions encountered during use and provide technical support.

Regular Follow-Ups

Our customer service team conducts regular follow-ups to check on your satisfaction with our products and services. We gather feedback to continually improve our offerings.

Documentation and Resources

We provide comprehensive documentation, including user manuals, safety guidelines, and application notes to help you make the most of our products.

After-sales service commitment

We provide after-sales service commitments, such as product return and exchange policies, storage suggestions, etc.

Quickly find the answer you care about

FAQ

Product-Specific Questions
General Questions
Technical Questions
Service Questions

What is Polyacrylamide used for?

Polyacrylamide is used in wastewater treatment for enhancing sedimentation and sludge dewatering.

What are the benefits of using Polyaluminium Chloride in water treatment?

Polyaluminium Chloride is an effective coagulant that helps in water purification by removing impurities.

How does PHPA improve drilling operations?

PHPA enhances drilling fluid performance by increasing viscosity and stability, making drilling more efficient.

What is the function of Xanthan Gum in oil drilling?

Xanthan Gum is used in oil drilling to improve the stability and viscosity of drilling fluids, helping to carry cuttings out of the wellbore effectively.

How does Sodium Polyacrylate benefit mining operations?

Sodium Polyacrylate is used in mining operations for its water-absorbing properties, which help in controlling moisture and improving material handling.

What makes your Wet Strength Agents effective in papermaking?

Our Wet Strength Agents enhance the durability and resistance of paper products when exposed to moisture, ensuring high performance in wet conditions.

Can Polydadmac be used in both drinking water and wastewater treatment?

Yes, Polydadmac is versatile and can be used for clarifying both drinking water and wastewater by effectively coagulating suspended particles.

What advantages do Polyamines offer in textile processing?

Polyamines improve fabric quality by enhancing dye uptake, reducing static, and providing a smoother finish, making them essential in textile processing.

What industries do you serve?

We provide chemical solutions for the water treatment, oil & mining, papermaking, and textile industries.

How can I contact you for more information?

You can reach us via phone at [+86-17753136665] or email at [[email protected]]. We’re here to help!

How can I request a product sample?

You can request a product sample by filling out the form on our website or contacting our sales team directly.

What is the role of Dry Strength Agents in papermaking?

Dry Strength Agents improve the strength and quality of paper, making it more durable and resistant to tearing.

How do you ensure the quality of your products?

We adhere to stringent industry standards and conduct thorough quality control to ensure the reliability and effectiveness of our products.

What are the storage requirements for your chemical products?

Our chemical products should be stored in a cool, dry place, away from direct sunlight and moisture. Specific storage instructions are provided on the product labels and safety data sheets.

Can you provide customized solutions for my business?

Yes, we offer tailored solutions to meet the specific needs of your business. Contact us to discuss your requirements.

What is the delivery time for your products?

Delivery times vary based on the product and order size. Please contact us for specific delivery timelines.

Do you provide technical support for product application?

Yes, we offer comprehensive technical support to assist with the application and optimization of our products. Our experts are available to answer questions and provide guidance.

Can you customize products to meet specific requirements?

Absolutely, we can tailor our chemical formulations to meet your specific industrial requirements. Contact us to discuss your needs, and we will develop a customized solution.

Service & FAQ